File: //home/slfopp7cb1df/public_html/sitepacket.com/system/app/Views/tickets/ticket_client_info.php
<?php
$creator_name = $ticket_info->creator_name;
if ($creator_name) {
$name_parts = explode(" ", trim($creator_name));
$first_name = $name_parts[0];
$last_name = implode(" ", array_slice($name_parts, 1));
$link_with_new_client_steps = array(
array(
"name" => "create_new_client",
"title" => app_lang("create_new_client"),
"url" => get_uri("clients/save"),
"data" => array(
"company_name" => $creator_name,
"contact_email" => $ticket_info->creator_email
)
),
array(
"name" => "create_client_contact",
"title" => app_lang("add_client_contact"),
"url" => get_uri("clients/save_contact"),
"data" => array(
"first_name" => $first_name,
"last_name" => $last_name,
"email" => $ticket_info->creator_email,
"client_id" => 0, //set new client id
)
),
array(
"name" => "link_client",
"title" => app_lang("link_the_client_with_this_ticket"),
"url" => get_uri("tickets/link_client_to_ticket"),
"data" => array(
"ticket_id" => $ticket_info->id,
"client_id" => 0, //set new client id
"contact_id" => 0, //set new contact id
)
)
);
}
?>
<div class="card">
<div class="card-body">
<div class="text-center mb10">
<?php if ($ticket_info->client_id) { ?>
<?php if ($ticket_info->requested_by) { ?>
<div class="avatar avatar-xs mb5">
<img src="<?php echo get_avatar($ticket_info->requested_by_avatar); ?>" alt="..." />
</div>
<div><?php echo anchor(get_uri("clients/contact_profile/" . $ticket_info->requested_by), $ticket_info->requested_by_name ? $ticket_info->requested_by_name : "", array("class" => "dark")); ?></div>
<div><?php echo $ticket_info->requested_by_email; ?></div>
<?php } else {
echo $ticket_info->company_name ? anchor(get_uri("clients/view/" . $ticket_info->client_id), $ticket_info->company_name) : "-";
} ?>
<?php } else { ?>
<div class="clearfix">
<div class="float-start mt-1"><?php echo $ticket_info->creator_name . " [" . app_lang("unknown_client") . "]" ?></div>
<div class="float-end">
<div class="action-option" data-bs-toggle="dropdown" aria-expanded="true">
<i data-feather="more-horizontal" class="icon-16"></i>
</div>
<ul class="dropdown-menu" role="menu">
<?php if ($ticket_info->client_id === "0" && $login_user->user_type == "staff") { ?>
<?php if ($can_create_client) { ?>
<li role="presentation"><a href="javascript:;" class="dropdown-item create-client-link" data-ticket-id="<?php echo $ticket_info->id; ?>"><i data-feather='plus' class='icon-16'></i> <?php echo app_lang('link_to_new_client'); ?></a></li>
<?php } ?>
<li role="presentation"><?php echo modal_anchor(get_uri("tickets/add_client_modal_form/$ticket_info->id"), "<i data-feather='link' class='icon-16'></i> " . app_lang('link_to_existing_client'), array("title" => app_lang('link_to_existing_client'), "class" => "dropdown-item")); ?></li>
<?php } ?>
</ul>
</div>
</div>
<?php } ?>
</div>
<ul class="list-group info-list">
<?php if ($ticket_info->company_name && $ticket_info->requested_by && ($ticket_info->company_name != $ticket_info->requested_by)) { ?>
<li class="list-group-item">
<span title="<?php echo app_lang("client"); ?>"><i data-feather="briefcase" class="icon-16 mr5"></i> <?php echo $ticket_info->company_name ? anchor(get_uri("clients/view/" . $ticket_info->client_id), $ticket_info->company_name, array("class" => "dark")) : "-"; ?></span>
</li>
<?php } ?>
<?php if ($ticket_info->client_id && $ticket_info->company_phone) { ?>
<li class="list-group-item">
<span title="<?php echo app_lang("phone"); ?>"><i data-feather="phone" class="icon-16 mr5"></i> <?php echo $ticket_info->company_phone; ?></span>
</li>
<?php } ?>
<?php
if ($ticket_info->client_id && ($ticket_info->total_tickets > 1)) {
$url = get_uri("tickets/index/all/0/" . $ticket_info->client_id);
if ($view_type === "compact_view") {
$url = get_uri("tickets/compact_view/$ticket_info->id/" . $ticket_info->client_id);
}
?>
<li class="list-group-item">
<span><i data-feather="package" class="icon-16 mr5"></i> <?php echo anchor($url, $ticket_info->total_tickets . " " . app_lang("tickets"), array("class" => "dark")); ?></span>
<?php
if (isset($selected_client_id) && $selected_client_id) {
echo anchor(get_uri("tickets/compact_view/$ticket_info->id"), "<i data-feather='refresh-cw' class='icon-16'></i>", array("class" => "float-end", "title" => app_lang("reset_filter")));
}
?>
</li>
<?php } else if (!$ticket_info->client_id) { ?>
<li class="list-group-item">
<span title="<?php echo app_lang("email"); ?>"><i data-feather="mail" class="icon-16 mr5"></i> <?php echo $ticket_info->creator_email ? $ticket_info->creator_email : "-"; ?></span>
</li>
<?php } ?>
<?php
$ticket_modifier_attrs = array();
if ($login_user->user_type === "staff" && $can_edit_ticket) {
// Prepare the ticket-modifier attributes
$ticket_modifier_attrs = array(
'title' => "",
'class' => "",
'data-id' => $ticket_info->id,
'data-value' => $ticket_info->cc_contacts_and_emails,
'data-act' => 'ticket-modifier',
'data-modifier-group' => 'ticket_info',
'data-field' => 'cc_contacts_and_emails',
'data-multiple-tags' => '1',
'data-can-create-tags' => '1',
'data-action-url' => get_uri("tickets/update_ticket_info/$ticket_info->id/cc_contacts_and_emails")
);
if (!$ticket_info->cc_contacts_and_emails) {
echo "<li class='list-group-item'>";
echo "<i data-feather='mail' class='icon-16 mr5' title='CC'></i>" . js_anchor("<span class='badge rounded-pill large bg-transparent mt0'>CC</span>", $ticket_modifier_attrs);
echo "</li>";
}
}
?>
<?php if ($ticket_info->cc_contacts_and_emails && $login_user->user_type === "staff") { ?>
<li class="list-group-item">
<?php
if ($can_edit_ticket) {
echo 'CC: ' . js_anchor($cc_contacts_list, $ticket_modifier_attrs);
} else {
echo 'CC: ' . $cc_contacts_list;
}
?>
</li>
<?php } ?>
</ul>
<?php if ($ticket_info->client_id === "0" && $creator_name) { ?>
<div class="step-confirmation-section mt10 pt10 b-t d-none">
<div class="step-confirmation-container">
<p class="strong mb10"><?php echo app_lang("are_you_sure"); ?></p>
<p class="mb15"><?php echo app_lang("this_action_will_do_the_following"); ?></p>
<?php foreach ($link_with_new_client_steps as $index => $step) { ?>
<div class="mt10 step-confirmation" data-step="<?php echo $step['name']; ?>">
<span class="icon-container">
<i data-feather="circle" class="icon-16 mr10"></i>
</span>
<span class="step-title"><?php echo $step['title']; ?></span>
</div>
<?php } ?>
<div class="mt15 client-create-and-link-btn-section">
<button type="button" id="client-create-and-link-btn" class="btn btn-primary"><?php echo app_lang("yes"); ?></button>
<button type="button" id="client-create-and-link-hide-btn" class="btn btn-light ml10"><?php echo app_lang("no"); ?></button>
</div>
</div>
</div>
<?php } ?>
</div>
</div>
<script type="text/javascript">
$(document).ready(function() {
$('.create-client-link').on('click', function() {
$('.step-confirmation-section').removeClass('d-none');
});
$('#client-create-and-link-hide-btn').on('click', function() {
$('.step-confirmation-section').addClass('d-none');
});
$('#client-create-and-link-btn').on('click', function() {
$('.client-create-and-link-btn-section').addClass('d-none');
var steps = [];
<?php if (isset($link_with_new_client_steps)) { ?>
steps = <?php echo json_encode($link_with_new_client_steps); ?>;
<?php } ?>
setTimeout(function() {
processStep(steps, 0);
}, 500); // 0.5 second delay before starting
});
function setStepInfo(stepName, type, errorMessage) {
var $confirmationContainer = $('.step-confirmation-container');
var $stepElement = $confirmationContainer.find('.step-confirmation[data-step="' + stepName + '"]');
var $iconContainer = $stepElement.find('.icon-container');
if (type == "start") {
$iconContainer.html('<span class="spinning-btn spinning mr10"></span>');
} else if (type == "success") {
$iconContainer.html('<i data-feather="check-circle" class="icon-16 mr10"></i>');
} else if (type == "error") {
$iconContainer.html('<i data-feather="x-circle" class="icon-16 mr10 text-danger"></i>');
$confirmationContainer.append('<div class="alert alert-danger mt10">' +
(errorMessage || '<?php echo app_lang("error_occurred"); ?>') +
'</div>');
}
feather.replace();
}
function processStep(stepArray, stepIndex) {
if (stepIndex >= stepArray.length) {
appAlert.success('<?php echo app_lang('record_saved'); ?>', {
duration: 3000
});
setTimeout(function() {
location.reload();
}, 2000); // 2 seconds delay before reload
return;
}
var step = stepArray[stepIndex]
setStepInfo(step.name, "start");
appAjaxRequest({
url: step.url,
type: "POST",
data: step.data,
cache: false,
dataType: "json",
success: function(response) {
if (response.success) {
setStepInfo(step.name, "success");
if (step.name == "create_new_client" && response.id) {
//update the client id for next steps
stepArray[1].data.client_id = response.id;
stepArray[2].data.client_id = response.id;
} else if (step.name == "create_client_contact" && response.id) {
stepArray[2].data.contact_id = response.id; //update the contact id for next step
}
// Start next step
processStep(stepArray, stepIndex + 1);
} else {
var errorMessage = response.message;
if (response.error_type == "email_exists") {
errorMessage = "<?php echo app_lang('link_client_to_existing_client_suggestion'); ?>";
}
setStepInfo(step.name, "error", errorMessage);
}
},
error: function() {
setStepInfo(step.name, "error");
}
});
}
});
</script>